Frequently Asked Questions
Everything you need to know about your 3Dio audio experience
What is the difference between the Free Space and the Pro II models?
The Free Space utilizes high-quality electret condenser capsules, while the Pro II features integrated DPA 4060 capsules for lower self-noise and a wider dynamic range, ideal for professional studio environments.
Do I need phantom power to operate my 3Dio microphone?
The Free Space model runs on an internal 9V battery and does not require phantom power. However, the Free Space XLR and Pro II models require 48V phantom power when connected via XLR cables.
How long does shipping take for international orders?
We ship worldwide via DHL and FedEx. International orders typically arrive within 5-10 business days, depending on customs processing in your specific country.
What is your return policy?
We offer a 30-day return policy for items in original, like-new condition. Please note that a restocking fee may apply, and original shipping costs are non-refundable.
Can I mount the 3Dio microphone on a standard tripod?
Yes, all 3Dio microphones come equipped with a standard 1/4"-20 tripod adapter base, making them compatible with most camera tripods and microphone stands.
Are the prosthetic ears replaceable?
Yes, the silicone ears are durable but can be replaced if damaged. We offer replacement ear kits through our accessories page to ensure your binaural captures remain consistent.